• President's Address
• Board of Directors
• Program Launches
• SHARE Awards
• Education
• Requirements
• Alliance Vendors
• Member Visits
• 2003 Auditor's Report
• Volunteer Company Listing

SHARE: Evolving with Enterprise IT

What is the perfect formula for successfully managing change and continually improving process and performance? My answer, backed by more than 20,000 other enterprise computing professionals, is collaboration from many. A sincere advocate of this approach, and a long-time member of SHARE, I’ve seen SHARE as an organization that has for years done just that and more. 2003 was a year like no other, with collaboration

In 2003, SHARE was a true model for this type collaboration resulting in improved effectiveness, not only for itself but for our collective membership. I take pride in the number of programs and events tailored and upgraded in support of the changing landscape we all face in our profession. Newly launched events, such as the Application Development and Integration Symposium and the Enterprise Systems Management Symposium, debuted at the summer 2003 SHARE User Events in Washington, D.C., and brought customized appeal to an evolving audience.

Another example of our expanding program can be found in the “Fine Art of Doing Business with IBM” Workshop, which also took place in conjunction with our Summer Meeting. We recognize that the role of the IT professional often extends beyond systems management and availability to include areas like licensing, contract negotiations, maintenance and support, and this two-day workshop was built to streamline those often-challenging tasks.

I can personally vouch that the take-aways from these concentrated offerings have been outstanding. As a result, we’ve decided to promote the Application Development and The Enterprise Systems Management Symposia as standard offerings at SHARE User Events for the foreseeable future.

As we pat our backs for our triumphs in 2003, keep in mind 2004 has its own design on innovation. Continuing along the path of customized education, another new co-located event, the Enterprise IT Management Symposium, is set to debut in New York August 16-18, 2004, along with its Application Development & Integration, Enterprise Systems Management and USERblue events, which will be returning. Regarding the Enterprise IT Management Symposium, we’re planning a different type of IT leadership event. Picture three days with 27 sessions presented by experienced and high-level speakers from different analyst groups, industry experts, IT executives, and business consultants. Like its tailored counterparts, we’re expecting nothing less than to meet the needs of yet another distinct group in SHARE—the IT leader.

Combine education, networking and industry influence with professionals like you and me seeking common goals, and you get a valuable community with year-round longevity. Top that with the innate ability to grow and adapt with our ever-evolving business, and you get SHARE. I thank you—our members—who have helped to put SHARE at a benchmark position in 2003.

Sincerely,

Ken Ebbe
President, SHARE Inc.

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Board of Directors
At the SHARE conference in D.C., two directors were elected to the SHARE Board:

Director, Member Relations & Sales – Bill Horton, Eastman Chemical Company
Director, Marketing – Pam Taylor, Sterling Commerce, Inc.

The Board roster is completed with the following individuals, who were appointed following the election and/or are continuing terms:

President: Ken Ebbe, University of Wisconsin-Madison
Vice President & Director, E-business Strategies: Robert Rosen, National Institute of Arthritis and Musculoskeletal and Skin Diseases (NIAMS), NIH
Treasurer: Michael Stack, Northern Illinois University
Secretary: Kathy Mayberry, Pennsylvania State University
Director, Human Resources: Linnea Nichols, Fairfax (VA.) County Government
Director, Industry Relations: Robert Shannon, Rocket Software
Director, Strategic Partnerships: Jim Michael, California State University at Fresno
Director, Operations: Martin Timmerman, University of Waterloo
Deputy Director, Operations: Robert Parkes, Bank One Corporation
Deputy Director, Special Assignments: Alan Williams, Pennsylvania State University
Deputy Director, Operations: Carl Youngren, State of California - HHSDC
Immediate Past President: Lillian Cooper, Honeywell Federal Manufacturing & Technology
Executive Director, Carol McGury
IBM Liaison, Charlie Lyman, IBM Corporation

2003-2004 SHARE Board of Directors: (back row, left to right) Jim Michael, Charlie Lyman, Bill Horton, Carol McGury, Carl Youngren, Robert Shannon, Robert Parkes, Michael Stack (front row, l-to-r) Robert Rosen, Alan Williams, Lillian Cooper, Ken Ebbe, Kathy Mayberry, Pam Taylor, Martin Timmerman

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New Program Launches

Debuting at the summer 2003 SHARE User Events in Washington, D.C., the Application Development and Integration Symposium and the Enterprise Systems Management Symposium were the newest additions to SHARE User Event offerings. The two new symposia were introduced to reflect trends in enterprise IT environments as well as the needs of SHARE members and their colleagues. Registered full-week attendees were able to attend educational sessions at all three events for one registration fee. Based on their early success, both symposia have since become standard offerings at SHARE.

Application Development and Integration Symposium
This event focuses on application development, support and middleware in complex enterprise environments. Topics for IT architects, designers and application developers include J2EE and .NET, Development Languages and Tools, Application Modernization, Database Enhancement, Porting and Migration, Infrastructure and Connectivity, Software Change Management, and more. Key professional audiences for this event include: enterprise-class application architects, designers and developers, including: Application Developers/Designers; Web Developers; Product Managers; Software Engineers; Enterprise Architects; Testers; Integrators; Support Teams.

Enterprise Systems Management Symposium
This event concentrates on the top issues that confront data center staff: Disaster Recovery, Security and managing the cost of computing. The event is designed to address the needs of operation managers, IT security analysts, and IT Asset Managers in complex computing environments. Topics addressed in-depth at this event include: Disaster Planning, Infrastructure Implementations, User Experiences, New Threats, New Technologies, Implementation Strategies, IT Contracts/Licensing, Techniques to Lower TCO, Software Asset Management, Process Implementation, Doing Business Efficiently with IBM, and more. Key professional audiences for this event include: enterprise-class operation managers, IT security analysts and IT asset managers, including: IT Operation Managers; IT Managers with Financial Responsibility; IT Financial Planners/Auditors; Enterprise IT Architects; Software and IT Asset Managers; IT Security Managers and Analysts; D/R Specialists; BCP Coordinators; IT Contract Negotiators; Legal IT Contracts Staff; License Compliance Administrators; Support Teams; and System Testers.

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SHARE Recognizes

2003 Award for Excellence in Technology
During the general session at the winter 2003 conference in Dallas, SHARE President, Ken Ebbe, presented Caterpillar Inc. with the 2003 Award for Excellence in Technology. The Award for Excellence, presented on an annual basis, recognizes exceptional use and innovation of enterprise-class computing technologies among SHARE's 2,200-plus member organizations.

Caterpillar was selected for this prestigious award based upon its implementation of IBM's Extended Enterprise Extender functionality. Realized in 2002, this functionality introduced Advanced Peer-to-Peer Networking (APPN) capabilities between Caterpillar's corporate headquarters and select facilities in Europe and South America. The successful completion of this project resulted in higher speed links within the Internet Protocol (IP) network, improving file transfer speeds three-to-four times that of the previous method, and allowing for the elimination of dedicated international communication facilities. Furthermore, the implementation enabled Caterpillar to integrate additional business functionality on to the IP network with no significant impact on the physical network or the network's users.

We are both honored and pleased to receive this award from SHARE because it aligns with Caterpillar's focus on information technology solutions that reflect global requirements," said Caterpillar Vice President and Chief Information Officer, Sid Banwart.

"We are thrilled to receive such a distinction," stated William T. Murphy, Caterpillar Senior Technical Specialist responsible for the Extended Enterprise Extender implementation, upon learning of the award selection. "SHARE was a valuable resource to me and to the project team in achieving this goal. Through participation in SHARE, I gained the knowledge and experience necessary to take on a task of this magnitude. The willingness of SHARE members to help during the implementation and testing phases of this project truly contributed to its overall success."

SHARE Distinguished Service Award
At the 2003 SHARE in Dallas, SHARE President, Ken Ebbe, presented the SHARE Distinguished Service Award to Dave Thewlis, former SHARE Chief Standards Officer for his exceptional leadership, industry knowledge and devoted service in helping to bring the organization to the forefront of industry standards from 2000 - 2002.

2003 President’s Award
At the 2003 SHARE in Dallas, SHARE President, Ken Ebbe, presented the 2003 President's Award to Christina McGill of ISPW BenchMark Technologies Ltd. for her efforts in expanding SHARE's technical program through the development of the new Application Development track delivered for the first time in Dallas. The track subsequently evolved into the new Application Development and Integration Symposium, which made its official debut at the 2003 summer conference. Ms. McGill is a long-time volunteer and her company, ISPW BenchMark Technologies, was the first to win SHARE's Award for Excellence in Technology in 2001. In addition to content development and session and speaker coordination, SHARE also has benefited from solid marketing support as a result of her efforts.

Laetitia H. Snow Memorial Award for Humanitarian Service
The Laetitia H. Snow Memorial Award for Humanitarian Service to SHARE (or "Tish" Award) honors individuals who have shown a long-term dedication to SHARE, with contributions to SHARE's culture, people and environment, and is a memorial to Tish Snow, who was, herself, an example of this type of individual. Anne Caluori of the U.S. Army CECOM Software Engineering Center - Belvoir was honored during the general session as the 2003 Tish Snow award recipient for her volunteered time and energy attending SHARE meetings, providing mentorship, and sharing her wealth of knowledge and experience with the SHARE leadership.

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Education
SHARE continued to deliver exceptional training for enterprise-class technologists in 2003, attracting more than 5,000 attendees to its in-person training events over the year.

SHARE in Dallas – February 23 – 28, 2003
From February 23-28, SHARE welcomed more than 2,300 professional IBM technology users from around the world to Dallas for its first major conference in 2003. Despite an unseasonable patch of inclement weather that paralyzed the Dallas area for several days, SHARE participants took full advantage of several hundred hours of technical education, saw the latest developments from more than 80 exhibiting companies, spent countless hours meeting and learning from fellow users and product specialists, and benefited from hands-on labs and expert panel discussions.

Best session winners from SHARE in Dallas included:

Applications Systems Program
REXX Hands-on Training Lab – Part 1 of 3
Speaker and Project Manager – Chip Davis, Aresti Systems LLC

Data Systems Program
CICS Nuts & Bolts and Gotcha's
Speaker and Project Manager – Barry Brooks, University of Florida

Distributed Systems Program
TSM SQL Advanced
Speaker – Paul Seay, Northrup Grumman Internal Information Systems
Project Manager – Adolph Kahan, AK Consulting Inc

Linux & VM Program
Linux 101 Lab – Part 1 of 2
Speaker and Project Manager – Neale Ferguson, Software AG

MVS Program
Migrating JES2 from OS/390 2.10 to z/OS 1.4 User Experience
Speaker – Dave Danner, Summit Technical Services, Inc.
Project Manager – Jack Schudel, University of Florida

PDEV Program
Stress is IT!
Speaker – William Cross, Seminole Electric
Project Manager – Jamie Giovanetto, J. Giovanetto Incorporated

Networking Program
SOAP for Interoperability Over the Web
Speaker – Wayne Duquaine, Grandview DB/DC Systems
Project Manager – Penny Brisson, Oracle Corporation

Systems Management Program
Competitive Product Replacement in the Mainframe
Speaker – Barbara Spagnola, Computer Sciences Corporation
Project Manager – David Vardi, Isogon Corporation

Top IBM Sessions
Evaluating MVS Logger Problems in a CICS Environment
IBM Speaker – Jim Grauel
Project Manager – Barry Brooks, University of Florida

Diagnosing Heap/Stack Problems Under LE – Part 2 of 2
IBM Speaker – John Monti
Project Managers – M. Carl Gehr and Marilyn Frankel, Edge Information Group

Top Vendor Session
SNMP for TCP/IP Monitoring Tools
Speaker – Philip Mead, Computer Associates
Project Managers – Mary Ann Edwards, Computer Associates, and Victor Freyer, Bank One

SHARE in Washington, D.C.
August 10 – 15, 2003
From August 10-15, SHARE welcomed more than 2,600 professional IBM technology users from around the world to Washington, D.C. for the summer 2003 SHARE User Events. SHARE participants took full advantage of several hundred hours of technical education, saw the latest developments from more than 80 exhibiting companies, spent countless hours meeting and learning from fellow users and product specialists, and benefited from hands-on labs and expert panel discussions. Highlights of the Washington, D.C. technical program included a first look at the new z990 processor and the newly released WebSphere Business Integrator Message Broker version 5.0 as well as a two-day IBM Business Issues Workshop designed to simplify the process of doing business with IBM.

SHARE introduced two new symposia at the summer 2003 SHARE User Conferences – the Application Development & Integration Symposium and the Enterprise Systems Management Symposium. These two new symposia were introduced to reflect trends in enterprise IT environments as well as the needs of SHARE members and their colleagues. Registered full-week attendees were able to attend educational sessions at all three events for one registration fee.

USERblue, the SHARE forum for IBM users of UNIX System technologies, ran concurrent to the first few days of SHARE. More than 250 participants benefited from three-and-a-half days of classroom-style education combined with hands-on learning techniques, the latest product information, and opportunities to tap into the collective knowledge of others with similar responsibilities throughout the event. USERblue closing keynote speaker, Karl Fruend, IBM Vice President of Product Marketing for pSeries, gave a brief update on the future of the IBM UNIX environment, which includes virtualization, and then opened the floor to a Q & A session.

Best session winners from SHARE in Washington D.C. included:

Applications Program
Mobile Computing: A History of Mobile Computing
Speakers - Karla Houser, Caterpillar; Robert
Stanley, Informan Corporation; and Ellis Holman,
IBM Corporation
Project Manager – Jim Willette, Icon MediaLab

Application Systems Program
LE Callable Services for Dummies
Speaker – John Monti, IBM
Project Managers – M. Carl Gehr and Marilyn Frankel,
Edge Information Group

Data Systems Program
CICSPlex/SM and RTA (Real Time Analysis): Resource Scrutiny on Autopilot
Speaker – Lisa Fellows, Fleet Boston Financial
Project Manager – Barry Brooks, University of Florida

Distributed Systems Program
Under the Hood of the Tivoli Storage Manager Server – Part 1 of 2
Speaker – Dave Cannon, IBM
Project Manager – Adolph Kahan, AK Consulting Inc.

Linux & VM Program
Attack of the Linux Clones at Marist College
Speaker – Martha McConaghy, Marist College
Project Manager – Neale Ferguson, Software AG Inc.

Print Serving Solutions Using Samba and CUPS
Speaker – Michael MacIsaac, IBM
Project Manager – Neale Ferguson, Software AG Inc.

MVS Program
Fully Wired Hot Topics #10 – Free MVS Tools and Tips Update
Speaker – Sam Knutson, GEICO Direct
Project Manager – Lynette Pope, EDS – BellSouth

WLM 101-Intro to Goal Mode for those in a Panic
Speaker – Glenn Anderson, IBM
Project Manager – Linwood Merritt, Capital One

Networking Program
Enterprise Extender Implementation User Experience
Speaker – William Murphy, Caterpillar, Inc.
Project Manager – Angela Schmitz, AS Communication
Consult Services

SHARE-wide
Mentoring 101
Speaker – Anne Caluori, USACECOM, SEC-Belvoir
Project Manager – Jamie Giovanetto, J. Giovanetto
Incorporated

Top IBM Session
Investigating CICS GTF Traces Using IPCS
IBM Speaker – Jim Grauel
Project Manager – Barry Brooks, University of Florida

Top Non-IBM Vendor Session
Disaster Recovery Features of the StorageTek Virtual
Storage Manager
Speakers – Irene Adler and Mitch Mackrory,
Storage Technology Corporation
Project Manager – Michael Friske, Fidelity Investments

Enterprise Extender: Coming Attractions
Speaker – Sam Reynolds, IBM
Project Manager – Angela Schmitz, AS Communication
Consult Services

Systems Management Program
How to Break into OS/390 and z/OS Systems
Speaker – Stu Henderson, The Henderson Group
Project Manager – Hayim Sokolsky, ae35.net

How to be a Cybercrime Detective
Speaker – Yann Stanczweski, IBM
Project Manager – Hayim Sokolsky, ae35.net

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Requirements
SHARE Requirements provide IBM with technical input to improve existing products or services, and directions for future offerings and/or releases. Requirements, and the Project or Program discussions involved in submitting them are among the most important work of SHARE. By participating in this process, SHARE member installations contribute knowledge and expertise to help IBM meet current and future information technology needs. Requirements represent SHARE business positions. As such, they must adhere to a high level of quality and timeliness, and must be truly representative of the beliefs held by the majority of SHARE member installations.

2003 was an active year for SHARE Requirements. Throughout 2003, over 700 different Requirements were modified (submitted, discussed, voted on, etc.) by SHARE members. Of those 700 Requirements, 170 have been submitted to IBM. IBM responded to over 230 Requirements during the year. There are currently 430 SHARE members registered for Requirements, and 193 of them registered in 2003.

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Alliance Vendor Program
SHARE initiated a new program in 2002 dedicated to increasing awareness about SHARE in the IT community and also underwriting some of the costs associated with new initiatives such as webcasts, regional seminars, and SHAREnews Digest. Designed to be of mutual benefit to both parties, the program offers more exchange on technical information and business results to SHARE members, participants and technical conference attendees, while offering vendors enhanced exposure opportunities on a year-round basis. 2003 Alliance Vendors include: Candle Corporation, Innovation Data Processing, ISPW Benchmark Technologies, Ltd., and Mainstar Software Corporation.

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Member Visits
In an effort to better understand the needs of our members, and to evaluate SHARE's performance as a user group, SHARE Board members and staff visited a number of our most active members in 2003. The visits enable us to gain a better perspective of our members' operating environments, their unique technical education and knowledge sharing needs, and to continue to improve our overall education delivery. We genuinely appreciate their willingness to host us for these dialogues and thank them for the feedback they provided.

Members visited in 2003 included:

Fannie Mae
FDIC
FBI
Airline Tariff Publishing Company
Navy Federal Credit Union
Internal Revenue Service
Depository Trust & Clearing Corporation
Information Builders
Donovan Data Systems
Teachers Insurance
EDS
Perot Systems
Fidelity
Sprint
Texas Instruments

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2003 Auditor's Report
SHARE's Treasurer, our Board of Directors, accountants and financial advisors abide by the highest level of integrity and accounting standards in overseeing the organization's resources. The Independent Auditors' Report of SHARE's 2003 Financials is available for further review by the membership.

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Volunteer Organization Listing
SHARE remains volunteer-driven, deriving our distinctiveness and value from the front-line professionals that comprise SHARE's member ranks. SHARE is grateful for the support of all the organizations that sponsored volunteers and speakers in 2003, a listing of which appears below. Thank you.