22989: Enhancing Service Resilience with Predictive Analytics: A Proactive Approach to Mainframe Problem Resolution
Project and Program:
Service Delivery,
Machine Learning/AI,
Operations Management & Automation
Tags:
Proceedings,
SHARE DC 2025,
2025
Discover how predictive analytics enables earlier detection of mainframe issues,
allowing automated resolutions that reduce Mean Time to Detection (MTTD) and
Mean Time to Resolution (MTTR). This session will cover modernizing mainframe
operations through AI-driven issue detection, reducing unplanned outages, and
achieving operational excellence by proactively addressing problems before they
impact services. Explore strategies to improve team productivity and efficiency
while reducing customer impacts and downtime.
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