78816: Stormy Monday- Reactive and Preventive Capacity Management Processes
Project and Program:
Service Delivery,
Performance & Capacity Management
Tags:
Proceedings,
2023,
SHARE New Orleans 2023
Monday has been a typical day where application outages occurred. Often, due to
the complexity of the enterprise, Tuesday and the rest of the week were just the
same! We will discuss how effective capacity management reporting is used to
quickly return the business to service. -What reporting should be reviewed and
communicated in the first moments of an outage? -What additional performance
reporting is critical to resolving an incident? -What reporting and capacity
management processes contribute to improvements to the resiliency of the
enterprise? -What are some of the forecast variances that occur in predicting
future capacity? Who is responsible for resolution? -How should capacity
management reporting be effectively used in the post-mortem process?
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