10108: Happily Ever After Using WatchTower for Alert Insights to Accelerate Problem Resolution (Part 1)
Project and Program:
Service Delivery,
Operations Management & Automation
Tags:
Proceedings ,
SHARE Orlando 2024 ,
2024
It feels like magic, but presenting the right data to the right people at the
right time makes all the difference on problem resolution. Join this session to
learn how you can enhance visibility for your L1 operators and L2 SMEs, enabling
them to team up for better impact analysis and faster problem resolution.
Discover how APIs across solutions like SYSVIEW, OPS/MVS, MOI, Topology and
Alert Central provide a seamless user experience to improve your productivity
and efficiency. -- Presented by Matheus Milani de Oliveira; Brian Henkel
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