A New Approach to Managing Information: An Introduction to Advanced Case Management

Project and Program: Enterprise Data Center, Integrating Innovative Technologies

Tags: Proceedings, SHARE in Anaheim 2011, 2011

IBM has a new approach to managing information that brings together analytics, social software, collaboration, process and content management to help organizations enhance case outcomes. IBM's Advanced Case Management (ACM) strategy unifies information, processes and people to provide a 360-degree view of the case - cases, such as contracts, lawsuits, incidents, social cases or applications. In addition to content and process management, ACM relies on  analytics, business rules, collaboration and social software to help drive more successful, optimized outcomes. ACM solutions help capture industry best practices in frameworks and templates to empower business users and accelerate return on investment.

 

Thousands of clients use IBM FileNet-based solutions for managing cases today -- ACM takes it to a new level.  Our speaker will provide us with an overview of Advanced Case Management and explain how it differs from yet aligns with Business Process Management (BPM). He will also discuss IBM's experiences with storyboards to drive software development.  We'll walk through a solution example from a specific industry to see how all of this comes together to provide a robust platform for building advanced case management solutions. 

Join us for an interesting and enlightening session on ACM and how it relates to software development, both from a vendor and a customer perspective.

Presenter(s): Jeffrey Douglas, IBM Corporation

 

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