All You Ever Wanted to Know About ITIL but Never Dared to Ask

Project and Program: Enterprise Data Center, Integrating Innovative Technologies

Tags: Proceedings, SHARE in Anaheim 2011, 2011

Join us for a session with one of the authors of ITIL, Brian Johnson. Brian will introduce you to the whys and wherefores of ITIL, and the versions, as well as diving into some of the practices. Brian's presentation will include:

 

 

• Why ITIL?


• What was BI (Before ITIL)?


• Why a second version?


• Why a third version ?


• The ITIL mandate for change (from OGC recognizing that version 3 got it wrong in many areas)


• Version 3 highlights and low points


• Service strategy --- misunderstood, mis-used and missed opportunity


• Service operations--- focused on ‘existing ITIL’


• Success stories and hints


• What not to do

 

Presenter(s): Brian Johnson, CA, Inc.

 

Back to Proceedings File Library