Are You Curious About SR Changes and the New Support Experience?

Project and Program: Application Architecture Development and Integration, CICS

Tags: Proceedings , 2018 , SHARE St. Louis 2018

As IBM evolves its Support experience, you'll see lots of changes and improvements. In addition to new knowledge, community, and watson-based self-help options, your case and agent interaction experience will be enriched through live chat and improved transparency to case details.  The new experience ensures you'll get to the best agent for your specific issue faster, and that the agent you get to will have access to a larger repository of knowledge and resources to help resolve your issue faster.
Come to this session to learn more about the new support experiencing replacing SR, including: • What's changing/changed, and why?
• How do you use the new support experience to its fullest?
• Basic configuration as well as Advanced features
-Michael Stephen-IBM Corporation; Marg Bennett-; John Goodson-IBM

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