Need a Support Assistant? Check Out IBM's! (ISA)

Project and Program: Application Architecture Development and Integration, Application Development Integration and Infrastructure

Tags: Proceedings , SHARE in Boston 2013 , 2013

We have listened to customer feedback, and have made changes to IBM Support Assistant to make it a simplified, multi-user problem determination platform with a variety of analysis capabilities and tooling.  We're looking ahead for "what's next" to make you more effective at troubleshooting and spend less time when problems occur.  We're interested in gathering information about your pain points and how ISA and tooling can address those needs.  We'll share our vision with you for where Support Assistant is going, discuss some new feature ideas and ask for input to help us change it to fit your needs.  The IBM Support Assistant is a problem determination workbench which provides automated analysis, problem determination tools, and problem solving guidance. Michael Stephen IBM Corporation

Michael Stephen , IBM Corporation

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