Negotiation and Conflict Resolution

Project and Program: Professional Development, SHARE-wide Events

Tags: Proceedings, 2012, SHARE in Atlanta 2012

Whether you are providing support to a customer, positioning for increased head count, additional budget, process changes, new technology or a restructuring of your organization, you are negotiating. Even when you are managing conflict, you are negotiating. No matter what the situation is, or who you need to influence (upper management, peers, team members, customers, etc.), having strong negotiation skills increases your chances for success.

This session will explore the inevitability of conflict and ways to increase your confidence and overcome barriers in negotiating. You will learn the keys to successful negotiation and best practices for achieving mutually acceptable solutions. Learn about your own negotiation skills by taking the negotiation skills assessment (available on the conference website) and hearing what your score means during the session.

The speaker, Rae Ann Bruno, brings many years of experience in this topic area to her presentation, many of which were based in the customer service aspects of IT. Please join Rae Ann for an interesting and interactive session that will improve your professional effectiveness. Rae Ann Bruno, Omicron

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