Transforming the IBM Support Journey

Project and Program: MVS, MVS Core Technologies

Tags: Proceedings , SHARE Phoenix 2019 , 2019

Join us to learn about the many exciting changes that have unfolded with IBM's Digital Self Service Support  and Technical Content Transformation initiatives over the past several months.  Creating a successful content experience for our clients, partners, employees and prospective clients is a critical element to our support transformation.  The ability for users to quickly access the information and answers they need to address their most critical, time sensitive problems through out the user journey, optimizes everyones' time and effort in being successful with IBM solutions.  IBM has invested significantly in developing and orchestrating opportunities for our clients to self-serve answers, connect with other users and quickly engage with customer support to improve and enhance their solution capabilities and success.-Donna Walker-IBM; Dave Hans-IBM Corporation

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