Opening Keynote: From DevOps to AIOps — Managing AI's Perfection Gap
Monday, Aug. 18 | 7:45-9 a.m. ET
Speaker: Dan Chuparkoff, AI and Innovation Keynote Speaker, AI Educator and Innovation Expert From Google, McKinsey and Atlassian
Session Details:
Whether we want it or not, there's an AI future coming. AI is moving rapidly beyond a chat-based search engine toward systems that make, or automate, real business decisions. Yet even the most sophisticated AI tools will always have blind spots: they hallucinate or choose options we’d never sign off on. In traditional DevOps, we solved this with SLAs, incident response and full-stack observability. Now we need the same discipline for intelligent AI assistants and agents.
Drawing on three decades of scaling products at Google, McKinsey and high-growth startups, Dan Chuparkoff, AI educator and innovation keynote speaker, translates proven DevOps patterns into a concrete playbook for AI oversight.
In this session, Dan will share how to borrow the familiar playbook of reliability engineering and apply it to our new AI-powered lives. You’ll hear why 100% accuracy is as impossible for AI as 100% uptime is for microservices. We'll discuss what it takes to close that “perfection gap” before it harms the safety of our data and the mission-critical systems that keep our world running.
Walk away ready to build an observability layer for prompts and reasoning paths, and turn anxiety about “AI gone wrong” into a confident, measurable, operating model for improving system safety, resilience, capacity and speed.
About the Speaker:
Preparing for an AI-future might be the most important challenge of today. But most people are confused, skeptical and anxious about what that AI might mean for the future of work. Dan Chuparkoff is on a mission to support teams through the coming AI-transformation. He is one of the world’s leading experts on AI, innovation and the future of work. As a technology leader at Google, McKinsey and more; Dan built, led and reinvented global teams who built products for billions of customers. Dan knows first hand that the people who leverage the power of technology will outperform the people who don’t.
WIT Keynote: Navigating Conflict in the Workplace for Stronger Outcomes
Sunday, Aug. 17 | 5-6 p.m. ET
Speaker: Shakirah Hill Taylor, Chief Digital Officer at Fenton
Session Details:
Conflict is inevitable in any workplace, but when managed effectively, it can lead to innovation, stronger relationships and better outcomes. This session will explore strategies for turning workplace disagreements into opportunities for growth, collaboration and positive change. Join us for a rich discussion and interactive roundtables.
About the Speaker:
Shakirah Hill Taylor is a seasoned strategic communications leader with over 15 years of experience driving transformative digital campaigns that create large-scale narrative and behavior change in the social impact space. Recognized as a leader in her field, Shakirah led her digital strategy practice to win PR Daily’s prestigious Digital Team of the Year Award.
As Fenton Communications' youngest C-level leader, Shakirah has scaled her expertise to oversee a $8 million portfolio, lead content strategists and community managers teams, and play a pivotal role in shaping business strategy and driving agency revenue growth.
Her forward-thinking strategies have consistently delivered results, including achieving 20% revenue growth and successfully turning around three departments by implementing data-driven processes and fostering a healthy, high-performance culture.